AI Watch: Artificial Intelligence in public services

Year of production: 2020

Photo by Christina @

Artificial Intelligence in public services Report presents the results of the mapping of the use of AI in support of public services in the EU. 

The analysis serves to contribute to landscaping the current state of the art in the field, and provide a preliminary overview of Member States efforts to integrate AI in their government operations and adopt AI-enabled innovations in the public sector. From the analysis it emerges that the interest on the use of AI within governments to support redesigning governance processes and policy-making mechanisms, as well as to improve public services delivery and engagement with citizens is growing. 

Governments across the EU are exploring the potential of AI use to improve policy design and evaluation, while reorganising the internal management of public administrations at all levels. Indeed, when used in a responsible way, the combination of new, large data sources with advanced machine learning algorithms could radically improve the operating methods of the public sector, thus paving the way to proactive public service delivery models and relieving resource constrained organisations from mundane and repetitive tasks.

The Report is published in the context of AI Watch, the European Commission knowledge service to monitor the development, uptake and impact of Artificial Intelligence (AI) for Europe, launched in December 2018 as part of the Coordinated Plan on the Development and Use of AI Made in Europe.


AI Watch

AI Watch is an initiative of the European Commission (EC) jointly developed by the EC Joint Research Centre (JRC) and the Directorate General for Communications Networks, Content and Technology (DG CONNECT). AI Watch monitors industrial, technological and research capacity, policy initiatives in the Member States, uptake and technical developments of Artificial Intelligence and its impact in the economy, society and public services. It provides a number of analyses necessary to monitor and facilitate the implementation of the European Strategy for AI.

European Commission logo
European Commission (EC)

Branch of the European Union, responsible for proposing legislation, implementing decisions, upholding the EU treaties and managing the day-to-day business of the EU.